Muqata Exclusive: TOP SECRET Information for Israeli Consumers
Sick and tired of waiting for customer support to answer your call? (Yes, Israeli "Customer Support" used to be an oxymoron, but things have slightly improved).
The following table lists the top service companies in Israel...with the secret access codes of how to cut through the waiting time, and get DIRECTLY to customer support people who will answer your call immediately. These codes are used by customer service reps in the field, when they need to quickly get in touch with a real person.
Or in the words of my friend Treppenwitz, "Don't thank me, I'm a giver."
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Wherever I am, my blog turns towards Eretz Yisrael טובה הארץ מאד מאד
In the States, being nearly deaf, I use the relay assistance. I learned long ago to ask for a "live agent" to get past the screen of recorded calls to get to someone who can help me with a problem.
And that's worked quite well for me.
Of course, now that it's gone public, the companies (the smart ones, at least) will probably change the shortcuts.
Yoni: Probably... Check back often for more updates :)
Had to deal a bit with the electric co. tonight there code is X-1-9-9 where X is the second digit of your area code, for instance, in the North X=4, in the Sharon/Shomron X=9 etc.
You wouldn't happen to have an English version of this chart, would you?
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